Have some questions about the changes coming with the launch of Huckleberry Plus?
On April 29th, we will be launching Huckleberry Plus, a new paid membership tier. For existing members who joined prior to April 29th, you will get access to Huckleberry Plus for free until June 1st.
With this change comes a lot of questions, so we compiled this list of Q+A's to help with those. If we didn't cover a question you may have feel free to drop us a line here.
Huckleberry Plus FAQ
Q: What’s the difference between the free app, Plus membership, and Premium membership?
A:
Free app:
Simple, one-touch tracking for sleep, diaper changes, feedings, pumping, growth, and medicine (and more to come!)
Sleep summaries and history, plus average sleep totals
Daily running totals for feedings, diapers, etc.
Reminders when it’s time for medication, feedings, and more
Sync with multiple caregivers across different devices using the same account
Huckleberry Plus:
All of the above, plus:
SweetSpot nap and sleep time predictor, now enhanced to allow for more fine-tuning
Schedule Creator to generate age-appropriate schedules that are tailored to your day
Huckleberry Premium:
All of the above, plus:
Personalized sleep plans to address your specific sleep challenges
Q: Why is SweetSpot no longer free?
A: This update will allow us to be able to continue providing Huckleberry users with the best options in sleep care and beyond. We’re always looking to add more features and options to help parents and caregivers day-to-day, and we look forward to bringing you more guidance and features to come.
Creating, supporting, and improving an app + service requires hiring a team of engineers, data scientists, pediatric experts, support staff, cloud servers and more.
Many people use Huckleberry for general baby tracking (and SweetSpot doesn't kick in until 2 months) to be like a second brain, which remains completely free, without ads. We will also have a program for families facing financial hardship. We believe families in all situations should be able to access good sleep.
Q: How much does the new Huckleberry Plus membership cost?
A: A Huckleberry Plus subscription works out to just $4.92/mo (when billed on an annual basis at $58.99) or $9.99 month-to-month (USD). Prices vary based on currency and country.
This is generally less than a single hour of babysitting or a couple of coffees. Better sleep and not having to run math calculations in your head? Invaluable. We will also have a program for families facing extreme financial hardship. We are working out the details, but families can register here.
Q: I’m a Huckleberry Premium member, does my membership change with this update?
A: Your Huckleberry Premium remains the same: you’ll still have access to SweetSpot (both the suggested and custom version), Schedule Creator, and the ability to submit for your analysis and custom sleep plans by a pediatric sleep expert.
Q: If I don’t upgrade to Huckleberry Plus after my free trial, will I lose all of my data?
Your data will always be saved, whether you’re using our free app, Premium, or Plus. After your free Plus trial, you’ll no longer have access to SweetSpot and Schedule Creator, but if you choose to subscribe to Plus or Premium, all your previous settings will be waiting for you.
Q: My child is a newborn. What do I get with Plus, since I can’t use SweetSpot or Schedule Creator yet?
A: Since your little one can’t make use of these features, your free trial of Plus will be automatically activated once your baby turns 2 months old (adjusted age if born early), so you can enjoy access to these features when you can use them.
Q: I am a current free app user, how long is my trial period for Huckleberry Plus?
A: Huckleberry members who joined prior to April 29: your trial starts immediately and ends May 31, 2021*.
Note: Newborn members with little ones under 2 months old: your trial will start when your baby turns 2 months (adjusted), and ends 30 days later.
Q: I joined Huckleberry after Huckleberry Plus launched on April 29, how long is my free trial?
A: New members joining after April 29: Trial ends 14 days after you create your account.
Note: New members with little ones under 2 months old: your trial will start when your baby turns 2 months (adjusted), and ends 14 days later.
Q: I have multiple children. If I sign up for Plus, will I get access to SweetSpot for all my children?
A: Yes, all child profiles on your account will have access to SweetSpot. For newborns, it will be activated after they turn 2 months old (adjusted).
Q: Can I opt out of the free trial?
A: All Huckleberry members are automatically opted in to the trial, but you’re not obligated to use the features. We don’t collect payment details, and you won’t be automatically subscribed once the trial period ends.
Q: How do I cancel my free trial?
A: The free trial will end automatically on May 31, 2021 for existing customers, and 14 days after account creation for new members who join after April 27th, 2021.
Q: Can I delay my free and start it later?
A: The free trial period for members with little ones older than 2 months is only until May 31, 2021, and can’t be delayed or extended. If you’re the parent of a newborn, your trial will begin when your baby turns 2 months old, and will last for one month.
Q: If I sign up for Plus before my free trial ends, what happens?
A: Your free trial will end when you subscribe, and you can continue to enjoy all the benefits that come with Plus without any breaks.
Q: What if I subscribe to Plus and want to get a Sleep Plan later?
A: You can purchase a single sleep plan that provides you with helpful guidance to your specific sleep challenge, while still being part of our Plus program. You can also upgrade to Huckleberry Premium, which provides in-depth sleep guidance for your sleep goals. To change plans, read here.
Q: How do I downgrade from Premium to Plus?
A: If you completed your subscription through Apple via an in-app purchase, you can manage your subscriptions here. If you completed your subscription through Android, PayPal, or on our website, contact customer support at support@huckleberry-labs.com
Q: Can I pay for SweetSpot on its own without signing up for Plus or Premium?
A: At this time, SweetSpot is only available with a Plus or Premium plan. We’ll be continuing to add more features to Huckleberry Plus in the future and sharing more about additions to this plan.
Q: If I sign up for Plus at a later date after my trial has ended, will I get access to SweetSpot immediately?
A: You bet - as soon as you’ve successfully subscribed to either Plus or Premium plans, you’ll receive SweetSpot access right away.
Q: Can I pause my membership and restart it later?
A: At this time, we don’t have a pause function, but you can cancel your subscription and resubscribe when you’re ready to join again.
Q: Can I buy a Huckleberry Plus gift card?
A: We currently only have gift cards available for Huckleberry Premium plans, but check back soon!
Q: I’m an existing member. If I sign up for Huckleberry Plus, do I get 50% off for a full year, or just a year from the announcement date?
A: As a Huckleberry member, you’ll receive 50% off an annual subscription for a full year, starting on the day you subscribed to Huckleberry Plus and redeemed your offer. If you subscribe during your free trial, your subscription will begin the day you purchase your subscription.
Q: Will there be a price increase for Huckleberry Plus?
A: As a Huckleberry member, you’ll receive the 50% off an annual subscription offer for a full year. After that time, Huckleberry Plus will be available to you at the regular price. Please note prices are subject to change.
Q: How do I switch from Plus to Premium?
A: If you completed your subscription through Apple via an in-app purchase, you can manage your subscriptions here. If you completed your subscription through Android, PayPal, or on our website, contact customer support at support@huckleberry-labs.com. If you purchased an annual subscription, please contact us directly and we’ll be happy to help.
Q: Do you offer a free trial for Premium?
A: We’re not offering free trials for Huckleberry Premium at this time, but do have single sleep plans and monthly memberships available, plus our annual plans. You can check out our various plan offerings here.